Mush's Blog

Enhancing life, one day at a time…

Archive for the ‘Work, Business’ Category

Al Jawal Network in Saudi Arab is WOW!

Posted by Mush Panjwani on March 12, 2009

I have started keeping local SIM cards for all the places where I frequently travel to, in order to save on the roaming charges. When I went to Riyadh on my first business trip, the first thing I wanted to do was buy a local SIM card. But soon after landing, I got a text message from Al Jawal, the local network: Get a local number without changing your sim, call … WOW! I immediately called the number and followed the recorded instructions; soon I heard, ‘your local number has been activated’, and the line went dead. I said, ‘wait a minute, what’s my local number, what do i do next???’ At that moment another text message came with my local number and instructions on calling and recharging. WOW!

For the next four days, I was able to use both my HK number and the local number at the same time. What’s more, after every call Al Jawal would send a message about the balance amount. Surely a WOW network!

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How to handle customer’s objections?

Posted by Mush Panjwani on March 12, 2009

When you restate your customer’s statement or objections in your own words, you can accomplish two things. First, you let your customer know that you are listening and trying to understand him. Second, you confirm that you got it right – you have correctly interpreted the customer’s statement.

Customer Tells: Delivering World Class Customer Service by Reading Your Customer’s Signs and Signals (by Dr. Marty Seldman, John Futterknecht and Ben Sorensen) suggests three steps to restating correctly:

  1. Be sure to give your full attention to your customer.
  2. Avoid interruption!
  3. Wait for a natural pause in the customer’s speech, and then summarize what you have heard in your own words (don’t sound like a parrot).

Restating your customer’s objection may be the most important step in handling the objection. Try it on your next dem, and let us know.

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