Everything I know about delegating

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Delegating must be one of the toughest leadership/management challenges, considering that almost everyone seems to struggle with it. Delegation affects people development, business growth, team motivation and success of the organization. Here’s a summary of what I’ve learnt about delegation…

Why we don’t delegate:

  • Insecurity – if they do it well I won’t be needed
  • Status – it’s ‘my’ job
  • Fear – what if they do it well; what if they can’t do it well
  • Love – it’s my favorite task

Why we must delegate:

  • To be a leader/manager, instead of a doer
  • To develop people – build trust, improve their self esteem, opportunity to reward/recognize others
  • To manage our time better; get more done in less time; focus on our own strengths
  • To build happy, motivated and successful teams

How to delegate effectively:

  • What – pick the tasks to delegate (considering the reason to delegate)
  • Who – find the best person to delegate to
  • How and when – communicate and establish clear objectives, expectations and deadline
  • Track – monitor progress and offer support if required; be patient
  • Recognize – give credit

And finally, some quotes to inspire you to delegate more and better:

Deciding what not to do is as important as deciding what to do.

When you delegate work to a member of the team, your job is to clearly frame success and describe the objectives.

The really expert riders of horses let the horse know immediately who is in control, but then guide the horse with loose reins and seldom use the spurs.

When you delegate tasks, you create followers. When you delegate authority, you create leaders.

If you want to do a few small things right, do them yourself. If you want to do great things and make a big impact, learn to delegate.

Leadership is the art of getting someone else to do something you want done because he wants to do it.

A star wants to see himself rise to the top. A leader wants to see those around him rise to the top.

And a final word: You can do anything, but not everything.

Everything you want to have, do or be… is possible!

I have this birthday ritual to look at my dreams, goals and plans, and make any necessary adjustments. During this year’s exercise, I also updated my travel list and learnt that I have been to 39 countries and at least 133 cities. I have around 20 more countries in the to-go list. I hope this post inspires you to follow your dreams, and reminds you that the four steps do work, starting with a list.

Mush Panjwani's Travel Dreams

While I was at it I couldn’t help thinking about how it all started. I think it was April 1986, around my 21st birthday. I was juggling with university, three tuition jobs, my first sales job, a newly married life, and a lot of dreams. It was no coincidence that I found an audiocassette by Zig Ziglar about dreams and goals. He ended the motivational talk by suggesting buying a notebook and making three lists: everything I want to have; everything I want to do; everything I want to be. And I did. I think there were 89 things on the three lists, considering that I did not have much and had not done much.

Over the years, my lists have become more specific with dreams and goals related to personal development, well being, relationships, money, contribution etc. I have added, deleted and edited hundreds of dreams, fulfilled many and still have many to go. Writing and publishing my first book, trekking to see Mount Everest, raising happy and successful kids were some of the most fulfilling goals which all started under one of the dream lists. The four steps usually work, if you have the faith and commitment to your dreams.

Looking forward to any comments or questions 🙂

Train to Lhasa
Train from China to Tibet (Lhasa). Another travel dream!

Mush Talks #13: Julia Wong of ‘Triple Lanterns Cafe’ talks about dreams, happiness and slowing down

Triple Lanterns Café is one of the stilt houses in Tai O Village (Hong Kong), offering beautiful views of the canal, the bridge and sunset, besides great pizzas, cakes and coffees. What makes this café really special though is Julia, the owner, who is always happy and cheerful, and ready for a conversation with every customer. During our visit to Triple Lanterns yesterday, we talked about the story behind the café, dreams, happiness, success, customer service and the importance of slowing down to enjoy life… parts of which were also captured on my phone. Here’s an edited version, and I hope it inspires somebody to follow through on their dreams…

More about achieving your dreams, happiness and positivity at Mush Talks #1-12

5 More Tips to Get Results!

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I continue to apply the four steps to achieve anything with great results. I also get excellent feedback from people who have learnt this and accomplished much! When I see someone struggling with four steps without much success, it is usually due to a dream they don’t believe in, a goal not specific enough, a plan not detailed/clear enough, actions not consistent or persistent enough. The most common challenge is with the action (or lack of). So here are five additional tips to get result while working on your dreams, goals, plans and action:

  1. Make it a priority. Once you have figured out what you need to do every day, make it a priority. Allocate a particular time of the day for the action necessary to achieve the goal. Whether it’s time for exercise for your fitness goal, time for phone calls to achieve your sales goal, time for study for your personal development goal, or time for family for your relationship goal, you must block off the required time to do what’s necessary. And do nothing else in that time.
  2. Get back to routine. If you miss a day of the necessary action, get back to the committed routine the very next day, not next week or next month. It’s so easy to tell ourselves, ‘I missed a few days this week, so what’s the point; I’ll start properly next week, or next month.’ Never listen to that crap!
  3. Be persistent. You can’t plant a seed today and expect a tree tomorrow. You need to water it every day for a few days/weeks before you see the first bud. If it took years to put on that weight, it will take months to get rid of it. If you are learning something new, commit to the plan and stick to it until you succeed. Giving up is not an option if you are really committed to your goal.
  4. Change the plan. If the plan doesn’t work, change the plan, not the goal. If your consistent and persistent actions are not producing the expected results, stop and think, get some advice, check if you are doing it right. Maybe you need a different strategy, a change of direction or a modified plan. Make the necessary adjustment and go after your goal with renewed commitment.
  5. Stay positive and happy. Happiness is the foundation for all success, and positivity is essential for self-motivation. While you are working towards your goals, continue to acknowledge and be grateful for what you already have. Get inspiration from your dreams, and your ability to pursue them. Believe in your self and be positive about the outcome of your actions.

A little progress each day adds up to big results!

Free eBook: 12 Things You Need to Know About Happiness at Work!

Two of my colleagues and best friends from the training at Woohoo Academy, Fennande van der Meulen and Maartj Wolff of Happy Office, have just created this fantastic and comprehensive ebook, together with Gea Peper of HappinessBureau. And you can download your free copy here!

screen-shot-2017-01-08-at-7-57-53-pmHappy people are more productive, both in everyday life and at work. Paying attention to a happy work environment generates many benefits for employees, as well as the organisation itself.

Research shows that happiness at work results in less absence, fewer workplace accidents, reduced stress, more grati cation, happier clients and a higher quality of service. Reasons enough to put happiness on the agenda of every organisation. However one question arises: ‘How do you accomplish this?’ In this concise booklet, HappinessBureau and Happy Office will look at twelve topics that delve into the answer to this question. We provide a number of tools to achieve happiness at work…

The book covers many important aspects of happiness, including goal setting; measuring happiness; creating a culture of happy habits, fun and optimism; the value of passionate employees; leadership… and most importantly, how to get started on creating a happy office. Download it now, read it, apply it, share it… the world needs more happy offices 🙂

7 Essential Apps for Traveling

IMG_4526.jpgOver the last few years, I’ve tried quite a few apps related to different aspects of traveling. And deleted most of them. Currently I have nine apps in my travel folder, seven of which are extremely helpful:

  1. Hopper. This is one of the best apps I have ever used for finding the best airfare deals, and buying tickets straight from the app. Unlike most airfare apps, it starts with the date of travel and shows you the most expensive to the cheapest dates in that month, marked as red, green and yellow!
  2. Airbnb. If you are looking for inexpensive and unique places to stay, or a homestay with a local family, nothing can beat Airbnb. Also great for getting local advice from hosts through the built-in messenger, even before you book.
  3. TripAdvisor. Great to find local local attractions, restaurants and things to do in that city or in cities nearby. Or to read other travellers’ reviews about the suggestions you hear from the locals, and write your reviews to help other travellers.
  4. Google Maps. Indispensable whether you are walking, cycling, on a taxi or even on a public transportation. You know where you are, and where you are going, especially for people with poor navigational skills (like me).
  5. Speak & Translate. The fastest way to communicate to anyone in almost any language. Click, speak in your language, click. Then it repeats in the local language selected! I still have the Google Translate app when I want to practice speaking the local language, or showing the translation to the other person. But I miss the days of communicating just through body language, actions and expression 🙂
  6. PowerPlug. Helps you pack the right plugs for your devices. I don’t carry the bulky universal adapter any more. It also tells you the voltage and frequency for the country you are traveling to, though I don’t know what to do with that.
  7. Currency. Check exchange rates before changing money, or instantly convert local prices to your home currency, and multiple currencies at the same time.

The most recent addition to my travel apps is Travelpod, the online travel journal which I started using to keep all the photos, videos, maps and stories in one place. Needless to say, you need to have a local pre-paid sim with Internet access to make full use of all these apps 🙂  Hope you find this useful. Please share your most useful travel apps too.

10 Reasons You Should Travel Solo at Least Once a Year!

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The first time I wrote about ‘five reasons I travel solo‘ was in August 2012, after my trip to Chenzhou in China. Since then I’ve been blessed with many more solo trips and experienced the endless joys. Earlier this month, I was in Da Nang and Hoi An in Vietnam, for a week, all by myself. I got to experience for the first time…

  • Living on USD20 a day, including accommodation, meals and transport!
  • Riding a scooter, and that too on the right side of the road!
  • Learning to make ‘Vietnamese fish rolls’!
  • Homestay in the middle of rice fields (way different from the B&B above the rice terraces in China)!
  • Taking a tour with a traffic police officer!
  • Starting an online travel journal on TravelPod!

Most of these wouldn’t have been possible if I wasn’t traveling solo. So here’s my expanded list of benefits, and why you should travel solo at least once a year:

  1. Plan easily. Pick your own dates and destination. The places-to-see on your list are not the same as the places your family or friends want to see. And finding a time that suits everyone is not easy.
  2. Try new things – accommodations, means of travel, food – and get out of your comfort zone.
  3. Have conversations with fellow travelers and locals. You learn a lot more about the people and places when you are on your own.
  4. Be more flexible with your time, destinations and decisions you make. Wake up for sunrise or sleep all day.
  5. Overcome your fears. Whether it’s fear of new places, fear of being on your own or fear of darkness… the more you travel the less you fear.
  6. Gain confidence by handling problems and situations on your own. You take your own risks and learn.
  7. Indulge in whatever you want, without being judged.
  8. Stay within your own budget. No compromises or overspending.
  9. Become a better traveler by observing more. You engage more fully with the people and places when you are on your own.
  10. Get to know yourself better. When you are on your own, it’s easier to listen to your heart and focus your mind. The extended me time is an opportunity to dream, plan, think, and even reflect on your travel experiences.

That doesn’t mean I don’t enjoy traveling with family, friends or groups… solo travel just a different kind of great experience!

PS. One of the most common questions I got asked by fellow travellers and locals: ‘Your wife doesn’t mind your solo travels?‘ And the answer is, one of the reasons we have been so happy with each other for over 30 years is that we accept, understand and appreciate the differences between us. And we allow each other to do our own things. [Thank you, Salma!]

You may view all the photos from the Vietnam trip and the daily journal on TravelPod here, or a selection of photos on Facebook through this link. And more of my travel videos here.