Author: Mush

Al Jawal Network in Saudi Arab is WOW!

Mush Work, Business , , , , ,

I have started keeping local SIM cards for all the places where I frequently travel to, in order to save on the roaming charges. When I went to Riyadh on my first business trip, the first thing I wanted to do was buy a local SIM card. But soon after landing, I got a text message from Al Jawal, the local network: Get a local number without changing your sim, call … WOW! I immediately called the number and followed the recorded instructions; soon I heard, ‘your local number has been activated’, and the line went dead. I said, ‘wait a minute, what’s my local number, what do i do next???’ At that moment another text message came with my local number and instructions on calling and recharging. WOW!

For the next four days, I was able to use both my HK number and the local number at the same time. What’s more, after every call Al Jawal would send a message about the balance amount. Surely a WOW network!

How to handle customer’s objections?

Mush Work, Business , ,

When you restate your customer’s statement or objections in your own words, you can accomplish two things. First, you let your customer know that you are listening and trying to understand him. Second, you confirm that you got it right – you have correctly interpreted the customer’s statement.

Customer Tells: Delivering World Class Customer Service by Reading Your Customer’s Signs and Signals (by Dr. Marty Seldman, John Futterknecht and Ben Sorensen) suggests three steps to restating correctly:

  1. Be sure to give your full attention to your customer.
  2. Avoid interruption!
  3. Wait for a natural pause in the customer’s speech, and then summarize what you have heard in your own words (don’t sound like a parrot).

Restating your customer’s objection may be the most important step in handling the objection. Try it on your next dem, and let us know.

What a Wonderful World

Mush Happiness, Life, Motivation , , , ,

If you are feeling gloomy and the worlds seems dreary, let Rod Stewart remind us of the beauty of the world and the blessings in our lives:

Want to tell us about the good things in your life? Go ahead, spread some cheer!

Tribes by Seth Godin

Mush Motivation, Productivity , , , ,

tribesOne of the best books I’ve read on leadership, change and innovation. Here’s an excerpt:

“Every tribe is different. Every leader is different. The very nature of leadership is that you are not doing what’s been done before. If you were, you’d be following, not leading. All I can hope for is that you’ll make a choice. Every leader I’ve ever met has made the choice, and they’ve been glad they did.

“You can choose to lead, or not. You can choose to have faith, or not. You can choose to contribute to the tribe, or not. Are there thousands of reasons why you, of all people, aren’t the right one to lead? Why you don’t have the resources or the authority or the genes or the momentum to lead? Probably. So what? You still get to make the choice. Once you choose to lead, you’ll be under huge pressure to reconsider your choice, to compromise, to give up. Of course, you will. That’s the world’s job: to get you to be quiet and follow. The status quo is the status quo for a reason.”