Most hotels are very particular about getting their guests’ date of birth upon check in. Whenever I am asked to fill in mine, I ask, “Are you planning to send me a birthday card?” I usually get a sheepish smile in response.
Out of the hundreds of hotels that have collected my DOB during the last ten years of my traveling – including some of the biggest chains and brands – only Mandarin Oriental in Macau sends me a birthday card every year. And it comes with a special offer of a deluxe room for two at almost half the price for any two nights during my birthday month! That’s WOW!
This year, I also got a birthday card from American Express. And this included six discount coupons on meals at some of the best restaurants in Hong Kong! Another WOW!
If you are in any kind of business or sales, remember that one of the easiest ways of enhancing the relationship with your customer, or with anyone in your life for that matter, is remembering their birthday. And then following up with a gift or a personalized card or a phone call or even an SMS – anything but a link to one of those electronic greeting cards!
I know you can’t help thinking what to do on Mush’s birthday 🙂 Forward a link to my blog to somebody who could benefit from the information and inspiration. Also, any feedback, good or bad, on my blog through comments on Why I Write? page would mean a lot to me.