One year in Pakistan, and no looking back! (3 Tips to Manage Change)

Mush Panjwani with Shanzeh

It’s been more than a year since I left half my family and a very comfortable life in Hong Kong, and moved to Pakistan, in September 2017. And I am often asked how can anyone willingly move back after spending over 20 years abroad; how has the experience been; and how do I manage to stay so happy and positive. It was a combination of things I’ve learned over the years and have applied in many situations, particularly in dealing with any change…

Manage your expectations: I didn’t expect anything in Pakistan to be similar to HK – effective government, efficient systems, easy public transportation, organized traffic, law-abiding people, beautiful weather or the basic stuff like security, electricity, water, Internet etc. Those are the luxuries that most countries/people do not experience in a lifetime. So I rarely found myself getting frustrated about the weather, traffic, government or lack of any of those things I often took for granted in HK. Everyday I experienced what I had expected, so there was no disappointment.

Focus on the positives: An essential part of being happy in any situation is to be grateful for what you have, which is only possible if you are always looking for, acknowledging and appreciating all the good things in your life. And there are a lot of good things about life in Pakistan, which we did not have in HK, or may not have in many parts of the world e.g. local fruits, vegetables and meat (instead of imported); varieties of great food from around the world; beautiful country with lots to see and do, from Karachi to Kashmir and everything in between; lots of opportunities for entrepreneurs (and businessmen too); good people (mostly nice, kind, friendly, helpful, awesome); hardly any natural disasters like earthquakes, tornados, typhoons, volcanoes, tsunamis, or even flooding!

Be the change: Instead of complaining about things, we can try to be the change we want to see in Pakistan. At a personal level, it’s things like following traffic rules (very difficult though), reducing power/water consumption, being more tolerant with people who are different (Sindhi, Panjabi, Pathan, Shia, Sunni, less educated or civilized). At business level, we can do that by supporting good causes – e.g. equal opportunities for the transgender, women empowerment; minimizing disposables and reducing waste. And most importantly, being positive and spreading cheer!

Few other things that made the change exciting for me were:

  • Starting Coffee Wagera as a hybrid of social-commercial enterprise that becomes a force for good and a model for other businesses.
  • Introducing the concepts and teaching the principles of ‘Happiness at Work’ in Pakistan for the first time, through my training programs.
  • Supporting Hur with his training at Special Olympics – one of the best non-profits in Pakistan! They are preparing him and many others for the Special Olympics World Games 2019 in Abu Dhabi.
  • The excellent support of family, friends and the business community. And finally, the secret: the love of Shanzeh (my granddaughter) and the opportunity to spend time with her 🙂

 

 

Inspiration from one of Pakistan’s top cyclists: Ali Laghari

I have been lucky to get to know a few running and cycling groups in Karachi, since I started Coffee Wagera. It’s always inspiring to meet these people, because I know how much passion, commitment and discipline it takes to come out for a run or ride before sunrise.

Ali Laghari is part of “Cycologists“, one of the most active cycling groups in Karachi. And I met him during World Heart Day on 29th September. That’s when I found out about his record 4900km of cycling in one month, and asked him a few questions… his responses were very inspiring indeed, as you can see from the video above. The highlights were:

  • He wasn’t competing with anyone else – just himself!
  • Cycling and healthy living is a way of life for him, which he is trying to promote.
  • He cycled all the way to Mubarak Village and back – 100km in a day!
  • He started small. Just one ride, on a rental bicycle. Then another…

Bonus: Commentary at by Zeeshan Khalid, another Cycologist, at the end of the video.

 

First full-day public workshop on “Happiness at Work” in Pakistan by Mush Panjwani

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I had put all my training work on hold while focusing on Coffee Wagera since the opening in April this year. Coffee Wagera is indeed very exciting and engaging, but I miss my training work. So I have reached out to a few training companies and corporate contacts for opportunities to contribute with my ‘Happiness at Work’ training programs in Pakistan.

Dellsoft, a new division of Dellsons, organized the first full-day public workshop at Movenpick Hotel Karachi on 5th September. We had about 25 participants from five different banks and other corporates. We covered:

  • The latest in positive psychology – the science of happiness
  • Effects of positivity on all areas of life
  • Job satisfaction vs. happiness at work
  • How happiness at work enhances productivity and profits
  • The two essentials of happiness at work
  • Common causes and results of unhappiness at work
  • How to create happier workplace, at organizational and individual levels
  • Work session: key ideas and action steps for immediate implementation

Some of the feedback from participants:

One of the best training sessions ever…

Amazing topic and great energy!

Extremely relevant, effective and lots of fun!

The promotional flyer can be downloaded here.

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Sales/Motivational Training for Ferd Ventures in Davao, by Mush Panjwani

Mush Panjwani training in Davao

Ferd Ventures is one of the non-exclusive distributors for Learning Time in Philippines. And they had organized a 2-day training for the entire sales team from Davao, Cebu and Cagayan de Oro. We covered:

  • Positivity and happiness as the foundation for success
  • The four steps to achieve anything: dream, goal, plan, action
  • 13-step sales process, from prospecting and appointment to closing the order
  • Roleplaying of the ‘awareness’ and ‘product presentation’

Mush is not just a trainer, but a life coach! The 2-day Training Program was an eye-opener for the sales team. Mush taught us a very important life lesson… that despite all of life’s challenges, we still have a lot to be grateful for.. and that is one of the keys towards happiness and success.

We admire his training methodology which is simple, practical and very effective. His attitude and body language is his distinguishing characteristic.

~Ferdie Mangubat Jr., CEO

The other highlights of the trip were Filipino hospitality, with lots of good food, desserts and coffees 🙂

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Why am I opening ‘Coffee Wagera’?

I have spent a lot of time working from coffee shops since losing my job in early 2013. In Hong Kong, my favorites were Holly Brown for its great coffee, happy staff, wifi and quiet space; and then Pacific Coffee for its comfortable seating, good coffee, loyalty card/app and number of convenient locations. In Pakistan, it was Gloria Jeans for it’s convenient locations (Sindhi Muslim and Dolmen in Clifton), quiet space and good coffee. Around the world, my favorites are Costa, Lavazza, Illy and Tim Hortons…

And I always looked for that one perfect coffee shop where the staff was cheerful, coffee was great, prices were reasonable, wifi always worked, power sockets were enough for at least half the customers and the seating was comfortable. Never found one. So that was my #1 inspiration to make that perfect coffee shop.

Reason #2. Like many businesses, a coffee shop can have a huge positive impact on a lot of people – the potential to make people happy is so big, and not all that difficult. A good coffee can alleviate moods; cheerful customer service can make somebody’s day; a quiet, comfortable and functional work space can help produce big results! In short, a great coffee shop can make this world better, in a small way.

Reason #3. One of the many opportunities in Pakistan to set up a business and expand it across the country. In Pakistan: there are very few good barista training places; coffee culture hasn’t yet developed; most coffee shops are actually restaurants. And there aren’t many low-cost franchising opportunities for young entrepreneurs.

Mush Panjwani on Coffee Wagera

And the biggest reason: It’s been one of my dreams for more than 10 years. First it was a juice shop, which was later changed to a coffee shop. First I used to imagine this coffee shop on Lamma or one of the outlying islands of Hong Kong – with a little room on top with a view of the sea. Then about two years ago, I started imagining this as a chain of coffee shops in Pakistan, starting with the first one in Hyderi North Nazimabad – which will probably be the second one. I did a couple of coffee courses in Hong Kong last year, just to see if I enjoy making coffee. And I loved it!

I still have a job with Learning Time, but thanks to the management, they have allowed flexible hours which makes it possible for me to dedicate some time to Coffee Wagera, continue contributing to A Better Chance, and also pursue training opportunities while in Pakistan. Wish me luck 🙂

Why I celebrate the day I got fired…

Mush Panjwani's Coffee WageraToday is the 5th Anniversary since I got fired from Time Life / Educational Technologies in 2013, after working with them for 16 years! I was very positive that day, and every year it becomes more obvious why that was one of the best things that could happen. Losing my job made it possible to:

  • Start my own training and consulting company, Dinchack – and positively influence the lives of 2000+ people through 50+ training sessions in 5 countries in the first year alone.
  • Join Learning Time as a Director Sales, Marketing & Training – and help develop and launch awesome early learning products in 18 countries in 3 years; travel to many new places and work with many more wonderful people.
  • Start a direct sales company, A Better Chance in Pakistan – and help make it one of the top three distributors of Learning Time in two years.

And I am thrilled to reveal my next venture, a coffee shop in Karachi! Coffee Wagera is scheduled to open on 1st April. More about this dream in the next blog post 🙂

“When we least expect it, life sets us a challenge to test our courage and willingness to change. At such moment, there is no point in pretending that nothing has happened or in saying that we are not yet ready. The challenge will not wait. Life does not look back…” ~Paolo Coelho

PS. Thanks to my family, friends, clients, everyone at Learning Time and A Better Chance for their tremendous support during these years, without whom none of the above was possible.

The three symptoms of killing our dreams

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A repost from Paulo Coehlo’s blog, it’s a piece from one of my favorite books, The Pilgrimage.

The first symptom of the process of killing our dreams is the lack of time. The busiest people I have known in my life always have time enough to do everything. Those who do nothing are always tired and pay no attention to the little amount of work they are required to do. They complain constantly that the day is too short. The truth is, they are afraid to fight the Good Fight.

The second symptom of the death of our dreams lies in our certainties. Because we don’t want to see life as a grand adventure, we begin to think of ourselves as wise and fair and correct in asking so little of life. We look beyond the walls of our day-to-day existence, and we hear the sound of lances breaking, we smell the dust and the sweat, and we see the great defeats and the fire in the eyes of the warriors. But we never see the delight, the immense delight in the hearts of those who are engaged in the battle. For them, neither victory nor defeat is important; what’s important is only that they are fighting the Good Fight.

And, finally, the third symptom of the passing of our dreams is peace. Life becomes a Sunday afternoon; we ask for nothing grand, and we cease to demand anything more than we are willing to give. In that state, we think of ourselves as being mature; we put aside the fantasies of our youth, and we seek personal and professional achievement. We are surprised when people our age say that they still want this or that out of life. But really, deep in our hearts, we know that what has happened is that we have renounced the battle for our dreams – we have refused to fight the Good Fight.

When we renounce our dreams and find peace, we go through a short period of tranquility. But the dead dreams begin to rot within us and to infect our entire being.
We become cruel to those around us, and then we begin to direct this cruelty against ourselves. That’s when illnesses and psychoses arise. What we sought to avoid in combat – disappointment and defeat – come upon us because of our cowardice.

And one day, the dead, spoiled dreams make it difficult to breathe, and we actually seek death. It’s death that frees us from our certainties, from our work, and from that terrible peace of our Sunday afternoon.

[Photo from this year’s best collection, taken at Sai Kung, Hong Kong]