First full-day public workshop on “Happiness at Work” in Pakistan by Mush Panjwani

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I had put all my training work on hold while focusing on Coffee Wagera since the opening in April this year. Coffee Wagera is indeed very exciting and engaging, but I miss my training work. So I have reached out to a few training companies and corporate contacts for opportunities to contribute with my ‘Happiness at Work’ training programs in Pakistan.

Dellsoft, a new division of Dellsons, organized the first full-day public workshop at Movenpick Hotel Karachi on 5th September. We had about 25 participants from five different banks and other corporates. We covered:

  • The latest in positive psychology – the science of happiness
  • Effects of positivity on all areas of life
  • Job satisfaction vs. happiness at work
  • How happiness at work enhances productivity and profits
  • The two essentials of happiness at work
  • Common causes and results of unhappiness at work
  • How to create happier workplace, at organizational and individual levels
  • Work session: key ideas and action steps for immediate implementation

Some of the feedback from participants:

One of the best training sessions ever…

Amazing topic and great energy!

Extremely relevant, effective and lots of fun!

The promotional flyer can be downloaded here.

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Sales/Motivational Training for Ferd Ventures in Davao, by Mush Panjwani

Mush Panjwani training in Davao

Ferd Ventures is one of the non-exclusive distributors for Learning Time in Philippines. And they had organized a 2-day training for the entire sales team from Davao, Cebu and Cagayan de Oro. We covered:

  • Positivity and happiness as the foundation for success
  • The four steps to achieve anything: dream, goal, plan, action
  • 13-step sales process, from prospecting and appointment to closing the order
  • Roleplaying of the ‘awareness’ and ‘product presentation’

Mush is not just a trainer, but a life coach! The 2-day Training Program was an eye-opener for the sales team. Mush taught us a very important life lesson… that despite all of life’s challenges, we still have a lot to be grateful for.. and that is one of the keys towards happiness and success.

We admire his training methodology which is simple, practical and very effective. His attitude and body language is his distinguishing characteristic.

~Ferdie Mangubat Jr., CEO

The other highlights of the trip were Filipino hospitality, with lots of good food, desserts and coffees 🙂

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Why am I opening ‘Coffee Wagera’?

I have spent a lot of time working from coffee shops since losing my job in early 2013. In Hong Kong, my favorites were Holly Brown for its great coffee, happy staff, wifi and quiet space; and then Pacific Coffee for its comfortable seating, good coffee, loyalty card/app and number of convenient locations. In Pakistan, it was Gloria Jeans for it’s convenient locations (Sindhi Muslim and Dolmen in Clifton), quiet space and good coffee. Around the world, my favorites are Costa, Lavazza, Illy and Tim Hortons…

And I always looked for that one perfect coffee shop where the staff was cheerful, coffee was great, prices were reasonable, wifi always worked, power sockets were enough for at least half the customers and the seating was comfortable. Never found one. So that was my #1 inspiration to make that perfect coffee shop.

Reason #2. Like many businesses, a coffee shop can have a huge positive impact on a lot of people – the potential to make people happy is so big, and not all that difficult. A good coffee can alleviate moods; cheerful customer service can make somebody’s day; a quiet, comfortable and functional work space can help produce big results! In short, a great coffee shop can make this world better, in a small way.

Reason #3. One of the many opportunities in Pakistan to set up a business and expand it across the country. In Pakistan: there are very few good barista training places; coffee culture hasn’t yet developed; most coffee shops are actually restaurants. And there aren’t many low-cost franchising opportunities for young entrepreneurs.

Mush Panjwani on Coffee Wagera

And the biggest reason: It’s been one of my dreams for more than 10 years. First it was a juice shop, which was later changed to a coffee shop. First I used to imagine this coffee shop on Lamma or one of the outlying islands of Hong Kong – with a little room on top with a view of the sea. Then about two years ago, I started imagining this as a chain of coffee shops in Pakistan, starting with the first one in Hyderi North Nazimabad – which will probably be the second one. I did a couple of coffee courses in Hong Kong last year, just to see if I enjoy making coffee. And I loved it!

I still have a job with Learning Time, but thanks to the management, they have allowed flexible hours which makes it possible for me to dedicate some time to Coffee Wagera, continue contributing to A Better Chance, and also pursue training opportunities while in Pakistan. Wish me luck 🙂

Why I celebrate the day I got fired…

Mush Panjwani's Coffee WageraToday is the 5th Anniversary since I got fired from Time Life / Educational Technologies in 2013, after working with them for 16 years! I was very positive that day, and every year it becomes more obvious why that was one of the best things that could happen. Losing my job made it possible to:

  • Start my own training and consulting company, Dinchack – and positively influence the lives of 2000+ people through 50+ training sessions in 5 countries in the first year alone.
  • Join Learning Time as a Director Sales, Marketing & Training – and help develop and launch awesome early learning products in 18 countries in 3 years; travel to many new places and work with many more wonderful people.
  • Start a direct sales company, A Better Chance in Pakistan – and help make it one of the top three distributors of Learning Time in two years.

And I am thrilled to reveal my next venture, a coffee shop in Karachi! Coffee Wagera is scheduled to open on 1st April. More about this dream in the next blog post 🙂

“When we least expect it, life sets us a challenge to test our courage and willingness to change. At such moment, there is no point in pretending that nothing has happened or in saying that we are not yet ready. The challenge will not wait. Life does not look back…” ~Paolo Coelho

PS. Thanks to my family, friends, clients, everyone at Learning Time and A Better Chance for their tremendous support during these years, without whom none of the above was possible.

The three symptoms of killing our dreams

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A repost from Paulo Coehlo’s blog, it’s a piece from one of my favorite books, The Pilgrimage.

The first symptom of the process of killing our dreams is the lack of time. The busiest people I have known in my life always have time enough to do everything. Those who do nothing are always tired and pay no attention to the little amount of work they are required to do. They complain constantly that the day is too short. The truth is, they are afraid to fight the Good Fight.

The second symptom of the death of our dreams lies in our certainties. Because we don’t want to see life as a grand adventure, we begin to think of ourselves as wise and fair and correct in asking so little of life. We look beyond the walls of our day-to-day existence, and we hear the sound of lances breaking, we smell the dust and the sweat, and we see the great defeats and the fire in the eyes of the warriors. But we never see the delight, the immense delight in the hearts of those who are engaged in the battle. For them, neither victory nor defeat is important; what’s important is only that they are fighting the Good Fight.

And, finally, the third symptom of the passing of our dreams is peace. Life becomes a Sunday afternoon; we ask for nothing grand, and we cease to demand anything more than we are willing to give. In that state, we think of ourselves as being mature; we put aside the fantasies of our youth, and we seek personal and professional achievement. We are surprised when people our age say that they still want this or that out of life. But really, deep in our hearts, we know that what has happened is that we have renounced the battle for our dreams – we have refused to fight the Good Fight.

When we renounce our dreams and find peace, we go through a short period of tranquility. But the dead dreams begin to rot within us and to infect our entire being.
We become cruel to those around us, and then we begin to direct this cruelty against ourselves. That’s when illnesses and psychoses arise. What we sought to avoid in combat – disappointment and defeat – come upon us because of our cowardice.

And one day, the dead, spoiled dreams make it difficult to breathe, and we actually seek death. It’s death that frees us from our certainties, from our work, and from that terrible peace of our Sunday afternoon.

[Photo from this year’s best collection, taken at Sai Kung, Hong Kong]

3 more tips to avoid clutter

 

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I continue to believe that a minimalistic and uncluttered life can lead to more productivity, increased efficiency and greater happiness. I’ve written several blog posts on my experiments with minimalism and tips to reduce clutter – at work, at home and life in general. Here’s a short version, because I think it all starts with buying stuff…

Buy mindfully:

  • Only buy what you need – really need. If it’s a temporary need, see if can be borrowed or rented.
  • Go with a shopping list and stay focused. Don’t be distracted by displays or special offers.
  • Don’t buy anything ‘just in case’ you might need it. Trust that you’ll find it ‘just in time’.
  • Always buy quality. It lasts longer, so costs less in the long run.
  • Don’t compromise on your style, size or color, otherwise you may be discarding it too soon.

Discard ruthlessly:

  • Once you buy a new something, get rid of the old one. Not tomorrow, not later, right now.
  • Find local charities or Salvation Army stores where the old stuff could go. If it’s too bad or old or broken to go to charity, then recycle it.
  • Give yourself limited space to keep your stuff. Once that space fills up, you know it’s time to reduce.

Use gratefully:

  • Whether it’s clothing, gadgets, books or other possessions, be grateful every time you use them. Remind yourself that millions of people do no have access to such luxury.
  • One of the biggest reasons for buying and accumulating stuff is being ungrateful for what we already have – that feeling of not having enough.
  • When we are grateful, we take good care of our stuff, and don’t discard/replace them easily.

If that sounds too difficult, just take one step at a step. And perhaps developing the attitude of gratitude would be a good start.

20 Inspiring Quotes for Salespeople

Mush Panjwani, Selling Quote

Today, I went through a few of my favorite blogs to read 100s of quotes from successful people, authors, trainers and businessmen. Here’s a collection of the 20 that I liked best… and hope they inspire a few people:

  • Make a customer, not a sale. ~Katherina Barchetti
  • Your life can only get better when you do. Do something every day to improve your key skill. ~Brian Tracy
  • If you are not moving closer to what you want in sales (or in life), you probably aren’t doing enough asking. ~Jack Canfield
  • Motivation is what gets you started. Habit is what keeps you going. ~Jim Rohn
  • Begin by always expecting good things to happen. ~Tom Hopkins
  • Setting goals is the first step in turning the invisible into the visible. ~Tony Robbins
  • Sales success comes after you stretch yourself past your limitations on a daily basis. ~Omar Periu
  • Sales depend on the attitude of the salesperson, not the attitude of the prospect. ~Clement Stone
  • Nothing is particularly hard if you divide it into small jobs. ~Henry Ford
  • Our greatest weakness lies in giving up. The most certain way to succeed is to try just one more time. ~Thomas Edison
  • There’s no lotion or potion that will make sales faster and easier for you. It’s hard work. ~Jeffery Gitomer
  • For every sale you miss because you are too enthusiastic, you will miss a hundred because you are not enthusiastic enough. ~Zig Ziglar
  • Treat objections are request for further information. ~Brian Tracy
  • Obstacles are necessary for success because victory comes only after many struggles and countless defeats. ~Og Mandino
  • We are all somebody’s prospect; we are all somebody’s customer. ~Chris Murray
  • Selling is serving, helping others find solutions, impacting lives positively with passion and integrity. ~Farshad Asl
  • No trade will be made unless they want your product more than they want their money. ~Roy Williams
  • It’s about listening first, then selling. ~Erik Qualman
  • Selling is something we do ‘for’ our clients – not ‘to’ our client. ~Zig Ziglar
  • Life is pain, highness. Anyone who tells you differently is selling something 🙂 ~William Goldman

Please share your favorite quotes about selling in comments below.